Virtual assistant and expert Shopify e-commerce customer support agent

Kwork Overview

Are you looking for a reliable and dedicated Customer Support Agent to provide exceptional service to your customers? Look no further!

I'm a professional customer support specialist with extensive experience in handling live chat, email support, and ticket resolution for e-commerce businesses. I understand the importance of delivering prompt and courteous assistance to ensure customer satisfaction and loyalty.

My Services Include:

Live Chat Support:

Providing real-time assistance to customers via live chat
Resolving customer inquiries and issues promptly
Guiding customers through the purchasing process
Handling multiple chats simultaneously with efficiency

Email Support:

Responding to customer emails in a timely and professional manner
Addressing product inquiries, order status, returns, and exchanges
Crafting clear and concise email responses
Managing email inboxes to ensure all queries are addressed

Support Ticket Resolution:

Managing and resolving support tickets using your preferred CRM or ticketing system
Prioritizing and escalating issues as needed
Keeping accurate records of customer interactions and solutions
Ensuring quick turnaround times for issue resolution

Are you looking for a reliable and dedicated Customer Support Agent to provide exceptional service to your customers? Look no further!I'm a professional customer support specialist with extensive experience in handling live chat, email support, and ticket resolution for e-commerce businesses. I understand the importance of delivering prompt and courteous assistance to ensure customer satisfaction and loyalty.My Services Include:Live Chat Support:<ol><li>Providing real-time assistance to customers via live chat</li><li>Resolving customer inquiries and issues promptly</li><li>Guiding customers through the purchasing process</li><li>Handling multiple chats simultaneously with efficiency</li></ol>Email Support:<ol><li>Responding to customer emails in a timely and professional manner</li><li>Addressing product inquiries, order status, returns, and exchanges</li><li>Crafting clear and concise email responses</li><li>Managing email inboxes to ensure all queries are addressed</li></ol>Support Ticket Resolution:<ol><li>Managing and resolving support tickets using your preferred CRM or ticketing system</li><li>Prioritizing and escalating issues as needed</li><li>Keeping accurate records of customer interactions and solutions</li><li>Ensuring quick turnaround times for issue resolution</li></ol>

To get started, the seller needs:

Access to Tools and Platforms

Access to your preferred customer support tools (e. g. , LiveChat, Zendesk, Freshdesk, Help Scout, etc.).

Access to your email platform or shared inbox for managing customer emails.

Customer Service Policy

Training Materials (if applicable)

Scope of this kwork: 140 placements

Expand Hide

Money-back Guarantee

We promise an excellent order experience or
your money back. How does it work?

Reviews

No reviews yet...

$50 Order Details

7-day delivery

Unlimited Revisions

Number of placements

Money-back Guarantee

We promise an excellent order experience or your money back.

How does it work?

If you're not satisfied, we're not satisfied. That's why you have the chance to review and approve a seller's delivery before your money changes hands.