Questions and Answers

Extra options (services) are services that can be added to your order such as an emergency order or related services. 

All services are displayed in the website catalogue. There are search filters on the website placed in the left column on the сategory page. Kworks can be found by seller's rating, lead time, the number of feedbacks, and activity of a seller. Also, for customers' convenience, the services can be found with the help of keywords. The more accurate the request is, the more relevant the result will be. 

There are additional attributes for easy searching of Kworks. When creating a Kwork, sellers indicate clear parameters for the service provided. For example, in the category "Development and IT" - "Full Website Creation" the following attributes are available: type of service (Business Website, Landing Page, eCommerce, etc.); CMS; uniqueness. Similar attributes are provided in most popular categories. To search a Kwork using them, just mark them in the filter block.

You can find a seller on the website by his login. 

Search box — Login — Search among users. 

You will see the seller's profile and a list of his active Kworks.

To save a Kwork which you like, you can add it to "Favorites" or put into your "Cart." You need to click on the heart sign on a Kwork card or Kwork page to mark it as "Favorites." All marked Kworks will be displayed in "Favorites" section. 

You can also add your favorite Kworks to your "Cart" for express ordering. To do this, click on the "Cart" icon (next to the "Order for..." button) on the Kwork page. To view the Kworks in your "Cart," click on the icon on the site header. Kworks are only saved in the "Cart" for 14 days.

There is an opportunity to create a request for service on the website. You should describe your request as precise as possible. After that, the moderators will activate it, and your request will be active for 24 hours. The sellers will send their offers on your request. You need to choose the most appropriate one. 

The "Top Rated" status is assigned to a Kwork if it contains at least 20 fulfilled orders with positive feedback and if a seller has a maximum possible rating – no negative feedback, very few orders with no feedback, no delayed orders, and no order cancellations without sufficient reasons. Top Rated Kworks are displayed higher in search results.

Any service (Kwork) on Kwork starts at $10. Each seller independently decides what is included in the basic Kwork for $10. The price may vary depending on the volume of work. Additional volume and services may be added to the order. For package Kworks, the cost is based on the package of selected services ("Economy," "Standard," "Business").

In some cases, there is an opportunity to set a free price for a Kwork and package offers. 

We recommend that you order similar Kworks from 2-5 sellers at the same time. This is good advice for those who have a large volume of the same-type tasks or a complex work to be fulfilled. You can order several Kworks, and then choose which seller you prefer. After that, you can continue to work with the seller whom you liked most of all. You should pay for all the Kworks completed according to your brief.

The seller has 24 hours to take action on an order. During this time, he has to accept the order, or it will be automatically cancelled (in this case, funds will be refunded to the buyer's balance).

The time of work on an order starts right after a buyer sends all necessary information on the order or when a seller begins working on an order. A seller must fulfil the order within the timeframes indicated in the Kwork. 

There is no option on the website to prolong the order lead time. If a deadline has been agreed with a seller, just don't cancel the order. The order will be automatically cancelled if there is no activity in it for two weeks.  

If the order is not delivered on time, its status will change to Expired. We suggest that you confirm the details and the reasons for the delay with the seller. If the seller does not respond to your request or does not provide a specific deadline for order fulfilment, you may cancel the order. The funds purchased for this Kwork order will be refunded to your account. 

Once a seller sends you the final product, you have three days to check it. You can accept the fulfilled order or send it for revision clarifying the reasons for its rejection. The reasons for order rejection can't exceed the defined volume of work. If the order isn't accepted or sent for revision within these three days, it will be automatically completed. After that, the order will be displayed in the "Completed" order section.  

Once your order has been completed, you can leave positive or negative feedback. You can choose the feedback you want to leave by clicking on the "Like"/"Dislike" smile. Then type a text of your feedback. After submitting feedback it will be displayed in the seller's profile and the Kwork for everybody to see. 

If you have ordered a Kwork by mistake or you have hurried with the choice, you can simply refuse the order in the first 20 minutes after purchase. To cancel, you should click on the appropriate button under the order form. The cancellation is unilateral, you will get a refund immediately.

If a seller has delayed the execution of a Kwork, and you are not ready to wait for the end of the work, the order can be cancelled unilaterally. To cancel you need to click on the appropriate button under the order form and select the reason "not done on time." Immediately after that, your funds will be returned to the balance, the seller's rating will be lowered.

Cancellation due to this reason will have a negative impact on a seller’s rating. If the order isn't expired yet, the seller's consent is required to cancel the order. If within 2 days the seller doesn't respond to the cancellation request, the order is cancelled automatically. If the seller was late, the cancellation will be done immediately. After the cancellation, funds are returned to the buyer’s account balance.

The Top rating is calculated separately for each Kwork. It is given if a Kwork has no less than 20 successfully fulfilled orders with positive feedback and if a seller has the highest rating (no negative feedback, a few orders without feedback, and no expired orders, and no cancellations with insufficient reasons). 

Stars indicate buyers’ feedback for the whole period of seller’s time working on Kwork. Five stars indicate that the seller has only received positive feedbacks (or a tiny percentage of negative feedbacks). Sellers do not earn stars for uncompleted orders or orders which do not receive feedback.

The most popular Kworks of the sellers with the highest rating are displayed on the main page. The ranking is based on the sellers'  responsibility, Kworks' rating, and buyers' demand for the specific Kworks (conversion). 

The «Newbie» level is assigned to new executors. When 10 orders are successfully completed, the level rises to "Advanced."

To increase your level, you must successfully complete more than ten orders. If a seller completes tasks with delays, refuses to work on them with insufficient reasons or receives negative feedback, his rating will not increase and may even decrease from "Advanced" to «Newbie».

Individual offers are not available to «Newbies». Users with the «Newbie" level can create a maximum of 20 Kwork offers.

An "Advanced" seller has more than ten orders completed, less than 10% negative feedback and failed orders. The last 100 orders are included in the calculation of the rating.

For "Advanced" sellers, it is possible to create an individual offer in personal messages and requests.

"Professional" is a seller who has successfully completed more 50 orders with less than 8% negative feedback and failed orders. The last 100 orders are included in the calculation of the rating.

For "Professional" sellers, it is possible to create an individual offer in personal messages and requests.

A Kwork is a service that you can sell for a fixed price of $8. The cost of this service for a buyer is $10. To be able to sell services that are more expensive than $10, we recommend that you add extra options to a Kwork. If the Kwork and options are attractive for buyers, they will be willing to order several Kwork units in one order.

To perform high-quality work, a seller may need to get additional information, files, and other materials from a buyer. A seller indicates in the instruction to the buyer what information he needs to start working on the order. After paying for the order, the seller sends the instruction to the buyer. Once the required information is received, the seller starts working on the order. 

There are additional attributes that make searching for Kworks easy and convenient. When creating a Kwork, please clearly specify the parameters of the service provided. For example, in the "Development and IT" - "Full website creation," type of service (business card, landing, online store, etc.); CMS; uniqueness. A buyer, who needs a unique landing on WordPress can filter out irrelevant Kworks in a couple of clicks and receive offers that are a 100% match for his task.

That's why we recommend that you specify the correct attributes when creating your Kwork so that buyers can easily find the service upon request.

Each Kwork offer has a maximum period over which the seller commits to fulfil an order. This period is called the lead time. When accepting a Kwork order, time difference with the buyer, weekend, holidays and other factors should be considered by the seller and an appropriate lead time should be agreed upon between the seller and the buyer for providing a Kwork service. A buyer may refuse services if order fulfilment is delayed, that’s why it’s necessary to set an appropriate lead time. Keep in mind that buyers generally prefer to receive fulfilled orders as quickly as possible, which is why Kworks completed within a shorter time may attract more interest.

Acceptable file formats permitted for use in Kworks and in chats are jpeg, jpg, gif, png, tif, bmp, avi, mpeg, mpg, mov, rm, 3gp, flv, mp4, zip,  rar, mp3, wav, wma and ogg. The maximum file size should not exceed four MB. If you need to upload files of other formats or larger size, we recommend that you use cloud storage and provide a link to the file in your message.

To illustrate your Kwork product or to describe a Kwork service in the best possible way, we recommend that you provide a video about your services in your Kwork. To add a video to your Kwork, insert a YouTube link when creating/editing your Kwork.

Moderation of Kworks takes from a few hours up to 3 days. The moderation time depends on the number of Kworks in the queue and the time when the Kwork was sent for moderation. Moderation may take longer at night and weekends. 

Only registered users who have confirmed their email addresses are able to create Kworks. To confirm your email address, please follow the link which was sent to your email address when you registered.

You can submit up to 10 kworks for moderation if you do not currently have active Kwork offers. If you have at least one active Kwork offer, but no orders, you can create up to 20 Kworks. Any user with «Newbie» level can only create up to 20 Kworks.

A buyer chooses the appropriate offer from the list (and the seller receives a new order). The buyer can make an order both at one and at several sellers. The buyer is not limited in time in his choice; he can make an order immediately or return to the list of offers later.

When a buyer orders a new Kwork from you, a “new order” notification will appear in the notification center and an email will be sent to your email. You can see your order list in the «Manage orders» menu. You must start working on the new order within 24 hours.

Click on the "Start working" button to inform the buyer that you have begun working on his/her order. You should do this within 24 hours after the placement of the order. If you don't click on that button, the system will consider the order has being ignored and will automatically cancel it after 24 hours. The money will be refunded to the buyer's account.

If a buyer does not send the information required to start working on an order, please remind the buyer and offer your assistance to ensure that there are no further questions or complications. If the buyer still does not respond and does not provide the required information, you may cancel the order, stating “no contact with the buyer” as the reason.

Once you send the final product, a buyer has three days to check it. He can accept the fulfilled order or send it for revision. If the order isn't accepted or sent for revision within these three days, it will be automatically marked as complete. 

If a Kwork order is not delivered on time, its status will change to Expired. In that case, the buyer can unilaterally cancel the order and receive a full refund. We recommend that the seller informs the buyer about the reasons for the delay if he wants to receive payment for work that has been already completed. Then both a buyer and a seller should mutually agree upon a new delivery date of the work. 

Sellers can hide their Kworks for weekends. To do this, select the option "Hide Kworks on weekends" on the "Settings" page. Kworks will automatically be hidden from the catalogue from Friday till Monday. 

If you temporary are not able to work on the orders, you can pause your Kwork on the "My Kworks" page. The selected Kworks will be hidden from the catalogue and will not be available to order. It will influence neither the Kwork position nor your rating. As soon as you are ready to continue working on orders, activate the stopped kworks. They will be again available to order.   

The seller can cancel the order with any other reason that is not listed by choosing "Another reason." This reason negatively affects the rating; the cancellation takes place immediately without buyer confirmation.

If the buyer and seller cannot resolve the order dispute on their own, they have the right to refer the matter to arbitration. To submit a dispute to arbitration, click on the link "Arbitration" in the "Help section" and fill out the form. It is possible to send an active order to arbitration, which was submitted for review by the seller and rejected by the buyer.

The buyer has the right to leave feedback to the order, where the decision was made through arbitration in all cases, even if the decision was made in favor of the seller. Exceptions are cases where the customer's requirements exceed the order quantity.