Questions and Answers

Extra options (services) are services that can be added to your order such as an emergency order or related services. 

In addition to standard basic Kwork offers, there are other types of them:

Package Kwork offer is a set of options which are included in the offer. This set shows what volume of work and at what price a freelancer is ready to perform this or that activity. There are 3 types of the packages: "Economy", "Standard" and "Business". All of them have fixed price special for the category. A seller includes in each package a set of options. A buyer purchases the necessary package based on the required volume of work. 

Individual order: the buyer can order a unique Kwork offer from the seller, if he has not been able to find an appropriate one from the existing offers. In this case, the buyer specifies the cost of the offer, with terms and details discussed via chat. An individual Kwork offer can be ordered via seller's profile.

All services are displayed in the website catalog. There are search filters on the website placed in the left column on the сategory page. Kwork offers can be found by seller's rating, lead time, quantity of feedbacks, activity of a seller. Also for customers' convenience, the services can be found with the help of keywords. The more accurate the request is, the more relevant Kwork offers will be found. 

There are additional attributes for easily searching of Kwork offers. When creating a Kwork offer, sellers indicate clear parameters for the service provided. For example, in the category "Development and IT" - "Turnkey site project" there are following attributes: type of service (business card, landing, online store, etc.); CMS; uniqueness. Similar attributes are provided in most popular categories. To search a Kwork offer using them, just mark them in the filter block.

You can find a seller on the website by his login. 

Serach box — Login — Search among users. 

To save Kwork offer which you liked, you can add it to "Favorites" or put into your "Cart". You need to click on heart sign on Kwork offer card or Kwork offer page to mark it as "Favorites". All marked Kwork offers will be displayed in "Favorites" section. 

You can also add your favourite Kwork offers to your "Cart" for express ordering. To do this, click on the "Cart" icon (next to the "Order for ..." button) on the Kwork offer page. To view the Kwork offers in your "Cart", click on the icon on the site header. Kwork offers are only saved in the "Cart" for 14 days.

There is an opportunity to create a request for service on the website. You should describe your request as precise as possible. After that, the moderators will activate it and your request will be active during 24 hours. The sellers will send their offers on your request. You just need to choose the most appropriate one. 

The "Top Rated" status is assigned to a Kwork offer if it contains at east 20 fulfilled orders with positive feedback and if a seller has maximum possible rating – no negative feedback, very few orders with no feedback, no delayed orders, and no order cancellations without sufficient reasons. Top Rated Kwork offers are displayed higher in search results.

Any service (Kwork offer) on Kwork starts at $10. Each seller independently decides what is included in the basic Kwork offer for $10. The price may vary depending on the volume of work. Additional volume and services may be added to the order. For Kwork package offers, the cost is based on the package of services selected ("Economy", "Standard", "Business").

In some cases, there is an opportunity to set a free price for a Kwork and package offers. 

We recommend that you order similar Kwork offers from 2-5 sellers at the same time. This is good advice for those who have a large volume of the same-type tasks or a complex work to be fulfilled. You can order several Kwork offers, and then choose which seller you prefer. After that, you can continue to work with the seller whom you liked most of all. You should pay for all the Kwork offers completed according to your brief.

The seller has 24 hours to take an action on an order. During this time, he will either accept the order or it will be automatically cancelled (in this case, funds will be refunded to the buyer's balance).

The time of work on an order starts right after a buyer sends all necessary information on the order or when a seller begins working on an order. A seller must fulfill the order within the time frames indicated in the Kwork offer. 

There is no option on the website to prolong the order lead time. If a deadline has been agreed with a seller, just don't cancel the order. The order will be automatically canceled if there is no activity in it during 2 weeks.  

If the order is not delivered on time, its status will change to Expired. We suggest that you confirm the details and the reasons for the delay with the seller. If the seller does not respond to your request or does not provide a specific deadline for order fulfilment, you may cancel the order. The funds purchased for this Kwork order will be refunded to your account. 

Once a seller sends you the final product, you have 3 days to check it. You can accept the fulfilled order or send it for revision clarifying the reasons for its rejection. The reasons for order rejection can't exceed the defined volume of work. If the order isn't accepted or sent for revision within these 3 days, it will be automatically purchased. After that this order will be displayed in "Completed" order section.  

Once your order has been completed, you can leave positive or negative feedback. You can choose the feedback you want to leave by clicking on "Like"/"Dislike" smile. Then type a text of your feedback. After submitting feedback it will be displayed in the seller's profile and the Kwork offer for everybody to see. 

You may add funds to your balance by using the following options:

1) Debit/credit card
2) PayPal

or by another payment method, which you may select on "Add funds to your Balance" page.

The Top rating is calculated separately for each Kwork offer. It is given if a Kwork offer has no less than 20 successfully fulfilled orders with positive feedback and if a seller has the highest rating (no negative feedback, a few orders without feedback, no expired orders, no cancellations with insufficient reasons). 

Stars indicate buyers’ feedback for the whole period of seller’s time working on Kwork. 5 stars indicate that the seller has only received positive feedbacks (or a very small percentage of negative feedbacks). Sellers do not earn stars for uncompleted orders or orders which do not receive feedback.

The most popular Kwork offers of the sellers with the highest rating are displayed on the Main page. The ranking is based on the sellers'  responsibility, Kwork offers rating, buyers' demand for the specific Kwork offers (conversion). 

The «Newbie» level is assigned to new executors. When 10 orders are successfully completed, the level rises to "Advanced".

To increase your level, you must successfully complete more than 10 orders. If a seller completes tasks with delays, refuses to work on them with insufficient reasons or receives negative feedback, his rating will not increase and may even decrease from "Advanced" to «Newbie».

Individual offers are not available to «Newbies». Users with the «Newbie" level can create a maximum of 20 Kwork offers.

An "Advanced" seller has more than 10 orders completed, less than 10% negative feedback and failed orders. The last 100 orders are included in the calculation of the rating.

For "Advanced" sellers, it is possible to create an individual offer in personal messages and in requests.

"Professional" is a seller who has successfully completed more 50 orders with less than 8% negative feedback and failed orders. The last 100 orders are included in the calculation of the rating.

For "Professional" sellers, it is possible to create an individual offer in personal messages and in requests.

A Kwork offer is a service that you can sell for a fixed price of $8. The cost of this service for a buyer is $10. To be able to sell services that are more expensive than $10, we recommend that you add extra options to a Kwork offer. If the Kwork offer and options are attractive for buyers, they will be willing to order several Kwork offer units in one order.

To perform high-quality work, the seller may need to get an additional information, files, and other materials from the buyer. A seller indicates in the instruction to the buyer what information he needs to start work on the order. After paying for the order, the seller sends the instruction to the buyer. Once the required information is received, the seller starts working on the order. 

There are additional attributes for convenient searching Kwork offers. When creating a Kwork offer, please clearly specify the parameters of the service provided. For example, in the "Development and IT" - "Turnkey website project": type of service (business card, landing, online store, etc.); CMS; uniqueness. Buyer, who needs a unique landing on WordPress, can filter out irrelevant Kwork offers in a couple of clicks and receive offers that are a 100% match for his task.

That's why we recommend that you specify the correct attributes when creating your Kwork offer so that buyers can easily find the service upon request.

Each Kwork offer has a maximum time period over which the seller commits to fulfill an order. This time period is called the lead time. When accepting a Kwork order, time one difference with the buyer, weekend, holidays and other factors should be considered by the seller and an appropriate lead time should be agreed upon between the seller and the buyer for providing a Kwork service. A buyer may refuse services if order fulfillment is delayed. That’s why it’s necessary to set an appropriate lead time. Keep in mind that buyers generally prefer to receive fulfilled orders as quickly as possible, which is why Kwork offers completed within a shorter time may attract more interest.

Acceptable file formats permitted for use in Kwork offers and in chats are:  jpeg, jpg, gif, png, tif, bmp, avi, mpeg, mpg, mov, rm, 3gp, flv, mp4, zip,  rar, mp3, wav, wma и ogg. The maximum file size should not exceed four MB. If you need to upload files of other formats or of a larger size, we recommend that you use cloud storage and provide a link to the file in your message.

To illustrate your Kwork product or to describe a Kwork service in the best possible way, we recommend that you provide a video about your services in your Kwork offer. To add a video to your Kwork offer, insert a video link on youtube.com when creating/editing your Kwork offer.

Moderation of Kwork offers takes from a few hours up to 3 days. The moderation time depends on the number of Kwork offers in the queue and the time when the Kwork offer was sent for moderation. Moderation may take longer at night and weekends. 

Only registered users who have confirmed their email addresses are able to create Kwork offers. To confirm your email address, please follow the link which was sent to you email address when you registered.

You can submit up to 3 Kwork offers for moderation if you do not currently have active Kwork offers. If you have at least one active Kwork offer, but no orders, you can create up to 7 Kwork offers. Any user with «Newbie» level can only create up to 20 Kwork offers.

Duplicating Kwork offers is prohibited. Please separate services with different subjects, producing different Kwork offers. Create Kwork offers with a different focus and specialization so that buyers can easily choose among them.

When a buyer orders a new Kwork offer from you, a “new order” notification will appear in the notification center and an email will be sent to your email. You can see your order list in the «Manage orders» menu. You must start working on the new order within 24 hours.

Click on the "Start working" button to inform the buyer that you have begun working on his order. You should do that within 24 hours after the placement of the order. If you don't click on that button, the system will consider the order has been ignored and will automatically cancel it after 24 hours. The money will be refunded to the buyer's account.

If the buyer does not sent the information required to start working on the order, please remind the buyer and offer your assistance to ensure that there are no further questions or complications.If the buyer still does not respond and does not provide the required information, you may cancel the order, stating “no contact with the buyer” as the reason.

Progress reports inform the buyer about the progress on his order. This makes the buyer feel that he has some control over the order and increases his satisfaction.

The system automatically offers to send a progress report every 3 days. You can ignore this offer without negative consequences but Kwork recommends that you use this function to inhance the communication with the buyer. This will increase the likelihood of receiving positive feedback on the order from the buyer.

Sending a report is very simple: in the "Progress report" section, in order tracking, click on the "Progress" scale (each square represents 10% of the work completed). For example, if 30% is completed, click on the third square. Then, in the comment field, briefly describe what portion of work has been completed and what remains to be done. Click the button "Send a report", and your report will immediately be sent to the buyer.

Once you send the final product, a buyer has 3 days to check it. He can accept the fulfilled order or send it for revision. If the order isn't accepted or sent for revision within these 3 days, it will be automatically purchased. 

If the Kwork order is not delivered on time, its status will change to Expired. In that case, the buyer can unilaterally cancel the order and receive a full refund. We recommend that the seller informs the buyer about the reasons for the delay if he wants to receive payment for work that has been already completed. Then both a buyer and a seller should mutually agree upon a new delivery date of the work. 

If you started to work on order and you need more detailed information from the buyer, but he doesn’t answer your messages, a sufficient reason for order cancellation «no contact with the buyer" will be available after 24 hours.

Sellers can hide their Kwork offers for weekends. To do this, select the option "Hide Kwork offers on weekends" on the "Settings" page. Kwork offers will automatically be hidden from the catalog from Friday till Monday. 

If you temporary are not able to work on the orders, you can stop your Kwork on the "My Kwork offers" page. The selected kwork offers will be hidden from the catalog and will not be available to order. It will influence neither the Kwork offer position nor your rating. As soon as you are ready to continue working on orders, activate the stopped Kwork offers. They will be again available to order.