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Questions and Answers

To Buyers

Kwork Guarantees

Kwork Guarantees

  • A refund will be made to your account balance if the work is not completed on time.  
  • A refund will be made to your account balance if the work is not completed or is not completed in full. To refund, cancel the order or submit it to arbitration. Funds will be credited to your balance immediately.

If negotiations between the buyer and seller cannot resolve issues regarding a Kwork order, they can be submitted for Arbitration.

Be aware of Kworks that ask for prepayment and payment for services outside of Kwork website, such offers increase your risk of loss of time and money. If an order is not placed through the Kwork website, we cannot ensure its successful fulfilment, and our refund guarantee will not apply.

Kwork Purchase

A Kwork is a service or a set of services starting from $10. Sellers create Kworks. They sell different services under various categories which represented on the website.

Package Kwork is a set of options which are included in the offer. This set shows what volume of work a freelancer is ready to do and at what price. There are 3 types of the packages, namely "Economy," "Standard," and "Business." All three packages have fixed prices special for each category. A seller includes in each package a set of options. A buyer purchases the necessary package based on the required volume of work. 

A buyer can order a unique Kwork from a seller if the existing offers cannot satisfy his specific needs. In this case, the buyer specifies the cost of the offer, with terms and details discussed via chat. An individual Kwork offer can be ordered via seller's profile.

Extra options (services) are services that can be added to your order such as an emergency order or related services. 

All services are displayed in the website catalogue. There are search filters on the website placed in the left column on the сategory page. Kworks can be found by seller's rating, lead time, the number of feedbacks, and activity of a seller. Also, for customers' convenience, the services can be found with the help of keywords. The more accurate the request is, the more relevant the result will be. 

There are additional attributes for easy searching of Kworks. When creating a Kwork, sellers indicate clear parameters for the service provided. For example, in the category "Development and IT" - "Full Website Creation" the following attributes are available: type of service (Business Website, Landing Page, eCommerce, etc.); CMS; uniqueness. Similar attributes are provided in most popular categories. To search a Kwork using them, just mark them in the filter block.

You can find a seller on the website by his login. 

Search box — Login — Search among users. 

You will see the seller's profile and a list of his active Kworks.

To save a Kwork which you like, you can add it to "Favorites" or put into your "Cart." You need to click on the heart sign on a Kwork card or Kwork page to mark it as "Favorites." All marked Kworks will be displayed in "Favorites" section. 

You can also add your favorite Kworks to your "Cart" for express ordering. To do this, click on the "Cart" icon (next to the "Order for..." button) on the Kwork page. To view the Kworks in your "Cart," click on the icon on the site header. Kworks are only saved in the "Cart" for 14 days.

There is an opportunity to create a request for service on the website. You should describe your request as precise as possible. After that, the moderators will activate it, and your request will be active for 24 hours. The sellers will send their offers on your request. You need to choose the most appropriate one. 

The "Top Rated" status is assigned to a Kwork if it contains at least 20 fulfilled orders with positive feedback and if a seller has a maximum possible rating – no negative feedback, very few orders with no feedback, no delayed orders, and no order cancellations without sufficient reasons. Top Rated Kworks are displayed higher in search results.

Payment of your order is made from your account balance. You can add funds using credit & debit cards.
 
To add funds to your balance, click the Add Funds button on the Balance page, after that, you will be redirected to the payment system page. Follow the instructions to complete the replenishment. 
 
If your account has insufficient funds when you try to order a Kwork, a request to add funds will automatically be generated.

Any service (Kwork) on Kwork starts at $10. Each seller independently decides what is included in the basic Kwork for $10. The price may vary depending on the volume of work. Additional volume and services may be added to the order. For package Kworks, the cost is based on the package of selected services ("Economy," "Standard," "Business").

In some cases, there is an opportunity to set a free price for a Kwork and package offers. 

We recommend that you order similar Kworks from 2-5 sellers at the same time. This is good advice for those who have a large volume of the same-type tasks or a complex work to be fulfilled. You can order several Kworks, and then choose which seller you prefer. After that, you can continue to work with the seller whom you liked most of all. You should pay for all the Kworks completed according to your brief.

Tracking Of A Kwork Order

The seller has 24 hours to take action on an order. During this time, he has to accept the order, or it will be automatically cancelled (in this case, funds will be refunded to the buyer's balance).

The time of work on an order starts right after a buyer sends all necessary information on the order or when a seller begins working on an order. A seller must fulfil the order within the timeframes indicated in the Kwork. 

There is no option on the website to prolong the order lead time. If a deadline has been agreed with a seller, just don't cancel the order. The order will be automatically cancelled if there is no activity in it for two weeks.  

If the order is not delivered on time, its status will change to Expired. We suggest that you confirm the details and the reasons for the delay with the seller. If the seller does not respond to your request or does not provide a specific deadline for order fulfilment, you may cancel the order. The funds purchased for this Kwork order will be refunded to your account. 

Once a seller sends you the final product, you have three days to check it. You can accept the fulfilled order or send it for revision clarifying the reasons for its rejection. The reasons for order rejection can't exceed the defined volume of work. If the order isn't accepted or sent for revision within these three days, it will be automatically completed. After that, the order will be displayed in the "Completed" order section.  

If you are not satisfied with the delivered work, you can do one of the following: 
1. You can send the final product for a revision mentioning all the mistakes you found, what hasn't been done according to your initial brief and Kwork conditions. 
2. If the revision doesn't help, you can ask a seller to cancel the order. You can offer a cancellation on the order page, choosing the relevant cancellation reason.  
3. If a seller doesn't agree on cancellation and you failed to find a mutual solution, you can submit the dispute for Arbitration. To do that, go to the Order page-> Help with this section->Arbitration. When applying to Arbitration, briefly describe the essence of the problem. 

Once your order has been completed, you can leave positive or negative feedback. You can choose the feedback you want to leave by clicking on the "Like"/"Dislike" smile. Then type a text of your feedback. After submitting feedback it will be displayed in the seller's profile and the Kwork for everybody to see. 

If you have ordered a Kwork by mistake or you have hurried with the choice, you can simply refuse the order in the first 20 minutes after purchase. To cancel, you should click on the appropriate button under the order form. The cancellation is unilateral, you will get a refund immediately.

If a seller has delayed the execution of a Kwork, and you are not ready to wait for the end of the work, the order can be cancelled unilaterally. To cancel you need to click on the appropriate button under the order form and select the reason "not done on time." Immediately after that, your funds will be returned to the balance, the seller's rating will be lowered.

If you are unable to agree with the seller about the work on the order or maybe there are difficulties in understanding, the order may be cancelled because "there was a misunderstanding with the seller.” The reason for the cancellation does not affect the rating of the seller. 
 
The seller's confirmation to cancel an order due is required. If within 2 days the seller does not respond to the cancellation, the kwork is automatically cancelled. After the cancellation, the funds are returned to your account balance.
You can cancel a kwork with the reason “No contact with the seller,” if you don't get a response from the buyer in 24 hours. This kind of cancellation will have a negative impact on the seller's rating. 
 
If the order isn't expired yet, the seller's consent is required to cancel the order. If within 2 days the seller doesn't respond to the cancellation request, the order is cancelled automatically. If the seller was late, the cancellation will be done immediately. After the cancellation, funds are returned to the buyer's account balance.
To cancel the order for any other reason, which is not the fault of the seller, you need to choose the reason for the refusal to be "Another reason, not seller’s fault." This type of cancellation will not affect the rating of the seller. 
 
A confirmation from the seller is required for cancellation in this case. If within 2 days the seller does not respond to the cancellation request, the order will be automatically cancelled. After the cancellation, the funds are returned to the buyer’s account balance.

Cancellation due to this reason will have a negative impact on a seller’s rating. If the order isn't expired yet, the seller's consent is required to cancel the order. If within 2 days the seller doesn't respond to the cancellation request, the order is cancelled automatically. If the seller was late, the cancellation will be done immediately. After the cancellation, funds are returned to the buyer’s account balance.

After cancellation due to this reason, the buyer can leave a negative feedback on the order.
If a seller does not take an order and does not respond to your message or notify you that he or she does not have enough time to complete the order, you can request for cancellation citing the reason, "seller is busy." Cancellation due to this reason will drop the seller’s rating.
 
A confirmation from the seller is required for cancellation in this case. If within 2 days the seller does not respond to the cancellation, the order will be automatically cancelled. After the cancellation, the funds are returned to the buyer’s account balance.

There are prohibited topics and services which can't be ordered on the website. They include adult content, gambling, binary options, psychological and medical services, astrology and services violating the rights of third parties (see more in Moderation Rules).

The administration reserves the right to cancel orders with prohibited content unilaterally.

A buyer's level appears right after the first purchase in the right corner on your profile page. The more orders purchased, the higher the level is. 
 
There are five levels:
 
1— Newbie buyer
 
2 — Proactive buyer (7+ purchases)
 
3 — Experienced buyer (20+ purchases)
 
4 — Heavy buyer (50+ purchases) 
 
5 — Mega heavy buyer (90+ purchases)
 
There is one more status of "Super buyer" which is given to the buyers who demonstrate high buying activity (no less than 12 purchases within the last three months). A buyer can lose this status if his buying activity decreases. 
 
If a user works more as a seller rather than as a buyer, his Buyer's status displays only for those from whom he orders services (or with whom he chats as a Buyer).

Finance

You can add funds to your account balance using credit & debit cards.

If you have replenished your balance via debit/credit card, withdrawing of the funds will be possible no earlier than in 1 month. If you need to withdraw the money earlier, please contact our Support Team. Such withdrawal is done to the debit/credit card from which the replenishment was processed. 

To Sellers

Kwork Guarantees

Kwork guarantees that the payment for an order will be transferred to your account if an order has been completed in full and on time. If an order expires, a buyer can cancel this order with the full refund to his balance. 

If there is a dispute on the order which can't be mutually solved, you can submit this order to Arbitration. 

It is prohibited to offer the purchase of an order or to induce a buyer to buy your service outside the Kwork website. In such case, Kwork suffers reputational losses and can't guarantee a secure transaction. Kwork administration reserves the right to block the seller's account in case of these violations.

Ratings and Levels

A seller's rating is based on completed and cancelled orders. Orders with positive feedback, completed without delays, have a positive impact on a seller's rating. The seller's refusal to perform the order for an unreasonable excuse, auto-cancellation of an order, or a delay in order processing, have a negative impact on the seller's rating.

The overall seller's rating includes the user's rating plus quantity and quality of fulfilled orders. The overall rating influences the placement of the Kwork offers in the catalog.

This indicator is calculated based on the last 30 orders. Cancellations with disrespectful reasons, delays, auto-cancellation, arbitration decisions which are not in favor of the seller have a negative impact on this indicator.

The calculation includes the last 80 orders. Orders with positive reviews and repeated orders have a good effect on this indicator. Negative reviews have a bad impact on overall rating.

This section shows the average Kwork's lead time. The calculation of time is based on all completed orders.

This indicator shows the average time after which the seller starts working on the Kwork. The average time is calculated for all orders.

The Top rating is calculated separately for each Kwork. It is given if a Kwork has no less than 20 successfully fulfilled orders with positive feedback and if a seller has the highest rating (no negative feedback, a few orders without feedback, and no expired orders, and no cancellations with insufficient reasons). 

Stars indicate buyers’ feedback for the whole period of seller’s time working on Kwork. Five stars indicate that the seller has only received positive feedbacks (or a tiny percentage of negative feedbacks). Sellers do not earn stars for uncompleted orders or orders which do not receive feedback.

The most popular Kworks of the sellers with the highest rating are displayed on the main page. The ranking is based on the sellers'  responsibility, Kworks' rating, and buyers' demand for the specific Kworks (conversion). 

The «Newbie» level is assigned to new executors. When 10 orders are successfully completed, the level rises to "Advanced."

To increase your level, you must successfully complete more than ten orders. If a seller completes tasks with delays, refuses to work on them with insufficient reasons or receives negative feedback, his rating will not increase and may even decrease from "Advanced" to «Newbie».

Individual offers are not available to «Newbies». Users with the «Newbie" level can create a maximum of 20 Kwork offers.

An "Advanced" seller has more than ten orders completed, less than 10% negative feedback and failed orders. The last 100 orders are included in the calculation of the rating.

 

For "Advanced" sellers, it is possible to create an individual offer in personal messages and requests.

"Professional" is a seller who has successfully completed more 50 orders with less than 8% negative feedback and failed orders. The last 100 orders are included in the calculation of the rating.

 

For "Professional" sellers, it is possible to create an individual offer in personal messages and requests.

The statistics for all orders completed are displayed on the seller’s page (Profile), the total orders completed, and feedback received.

The "successfully completed" field displays the percentage of successfully submitted orders. If there are orders which have resulted in auto-cancellation or disrespectful reason for refusal, the percentage decreases. The indicator "Submitted on time" is calculated based on all completed tasks. Orders that have been submitted after the deadline, decrease the percentage in this category.

Beginning of Work

A Kwork is a service that you can sell for a fixed price of $8. The cost of this service for a buyer is $10. To be able to sell services that are more expensive than $10, we recommend that you add extra options to a Kwork. If the Kwork and options are attractive for buyers, they will be willing to order several Kwork units in one order.

In order to make a clear and highly demanded Kwork offer, we recommend the following tips for correct Kwork offer creation: 
 
1. Look through Kworks of other sellers in your category, what the sellers exactly suggest in the volume of one Kwork. 
 
2. Always write a definite and clear title describing the main service of your Kwork. This title should include the key phrase for the buyer to find your Kwork.
 
3. The Kwork offer description should be clear, easy, accurate and detailed. It should respond to all possible buyer's question but shouldn't include unnecessary information or describe other services which are not related to the topic of your Kwork.
 
4. Always define the exact volume of work/services which you are ready to do for one kwork. A buyer should clearly understand what he will get after purchasing the Kwork. 
 
5. Add good examples of your previous works. Upload the Kwork images, files and, if possible, a video description of the Kwork.    
 
6. Be polite to your buyers. Polite communication is essential for good collaboration. Upon final submission of the completed order, please remind the buyer to leave a feedback. More positive feedback results in more orders.
Kwork options are a great chance to supplement your offer with extra services. For example, it can be an urgent fulfilment of the order or editing service as an extra option for writing a text.  
 
To add options to a Kwork, select Add options while creating a Kwork. Add one or several extra options and indicate their prices. You can add up to ten options, with prices from $3.20 to $160.00. If specific options are indicated in a Kwork, a buyer may either purchase only one Kwork for $10 or a Kwork + options. The total Kwork order cost consists of the price of the Kwork(s) purchased plus all options ordered.

To perform high-quality work, a seller may need to get additional information, files, and other materials from a buyer. A seller indicates in the instruction to the buyer what information he needs to start working on the order. After paying for the order, the seller sends the instruction to the buyer. Once the required information is received, the seller starts working on the order. 

There are additional attributes that make searching for Kworks easy and convenient. When creating a Kwork, please clearly specify the parameters of the service provided. For example, in the "Development and IT" - "Full website creation," type of service (business card, landing, online store, etc.); CMS; uniqueness. A buyer, who needs a unique landing on WordPress can filter out irrelevant Kworks in a couple of clicks and receive offers that are a 100% match for his task.

That's why we recommend that you specify the correct attributes when creating your Kwork so that buyers can easily find the service upon request.

Each Kwork offer has a maximum period over which the seller commits to fulfil an order. This period is called the lead time. When accepting a Kwork order, time difference with the buyer, weekend, holidays and other factors should be considered by the seller and an appropriate lead time should be agreed upon between the seller and the buyer for providing a Kwork service. A buyer may refuse services if order fulfilment is delayed, that’s why it’s necessary to set an appropriate lead time. Keep in mind that buyers generally prefer to receive fulfilled orders as quickly as possible, which is why Kworks completed within a shorter time may attract more interest.

Acceptable file formats permitted for use in Kworks and in chats are jpeg, jpg, gif, png, tif, bmp, avi, mpeg, mpg, mov, rm, 3gp, flv, mp4, zip,  rar, mp3, wav, wma and ogg. The maximum file size should not exceed four MB. If you need to upload files of other formats or larger size, we recommend that you use cloud storage and provide a link to the file in your message.

To illustrate your Kwork product or to describe a Kwork service in the best possible way, we recommend that you provide a video about your services in your Kwork. To add a video to your Kwork, insert a YouTube link when creating/editing your Kwork.

Moderation of Kworks takes from a few hours up to 3 days. The moderation time depends on the number of Kworks in the queue and the time when the Kwork was sent for moderation. Moderation may take longer at night and weekends. 

Only registered users who have confirmed their email addresses are able to create Kworks. To confirm your email address, please follow the link which was sent to your email address when you registered.

You can submit up to 10 kworks for moderation if you do not currently have active Kwork offers. If you have at least one active Kwork offer, but no orders, you can create up to 20 Kworks. Any user with «Newbie» level can only create up to 20 Kworks.

A package is a set of services included in a Kwork. It indicates what work amount at what fixed price the seller is ready to complete. There are three types of packages with a fixed price: Economy, Standard and Business. 

A Service Request indicates that a buyer is looking for an executive for his task. The seller can submit his Kwork in response to a request. Requests are valid for 24 hours only and the seller can submit his Kwork within this time frame.

A buyer selects the request and submits the task to the seller. The buyer can order a Kwork from one or more executives.

A seller can set up notifications regarding new requests from buyers in the "Settings" section.

Request from buyers is a customer's announcement that he or she is looking for a worker for his/her task. The ad is displayed to all sellers in the “Requests from buyers” section. Buyer's request is active for 24 hours.
 
The seller can set up sending notifications about new requests from buyers on the Settings Page.
The seller with the level of "Beginner" can send a proposal only to the request, that is in the same category as his kwork. 
The seller with the “Advanced” or “Professional” level can send a kwork's offer, that coincides with the subject of the request, or forms an individual offer.

A buyer chooses the appropriate offer from the list (and the seller receives a new order). The buyer can make an order both at one and at several sellers. The buyer is not limited in time in his choice; he can make an order immediately or return to the list of offers later.

Sellers can send Individual Offers ranging from $10 to $1000 to buyers. This is due to the fact that it often happens that a buyer's Request is very different from a seller's available Kworks. The seller can create an Individual Offer and send it to the buyer using chat, or the buyer can order such Kwork from his side via the seller's profile. 

The individual order is available to sellers with "Advanced" and "Professional" levels.

There are several reasons why nobody purchases your Kwork.
 
First, there is an inaccurate description. Probably, the buyers don't understand what they will get after purchasing $10. Try to describe your service as clear as possible. 
 
Secondly, there is a discrepancy between price/volume of work (service). Overpricing or too low price can scare the buyers away. 
 
Thirdly, the service can be unpopular or there is no demand for it. 
 
It may also be due to your low rating. If your rating is low or lower than that of competing sellers, your Kwork may be placed at a lower position on the Kworks list, meaning it will be seen and ordered less. To increase your rating, please fulfil all your Kwork orders on time. Don’t refuse ongoing Kwork orders, since doing so will lead to negative feedback.

The seller can't write the message to the buyer first. Conversation can be initiated by the buyer if the seller's Kwork is active. The seller must respond to new messages from the buyer within 24 hours. In case the new message is ignored, the seller's Kworks can be blocked. A message is considered to be new if the message in the correspondence is the first or has passed more than 20 days since the last one.

Order Fulfillment

When a buyer orders a new Kwork from you, a “new order” notification will appear in the notification center and an email will be sent to your email. You can see your order list in the «Manage orders» menu. You must start working on the new order within 24 hours.

Click on the "Start working" button to inform the buyer that you have begun working on his/her order. You should do this within 24 hours after the placement of the order. If you don't click on that button, the system will consider the order has being ignored and will automatically cancel it after 24 hours. The money will be refunded to the buyer's account.

If a buyer does not send the information required to start working on an order, please remind the buyer and offer your assistance to ensure that there are no further questions or complications. If the buyer still does not respond and does not provide the required information, you may cancel the order, stating “no contact with the buyer” as the reason.

Once you send the final product, a buyer has three days to check it. He can accept the fulfilled order or send it for revision. If the order isn't accepted or sent for revision within these three days, it will be automatically marked as complete. 

The lead time for order fulfilment starts immediately after the buyer submits information about the order.
 
The order must be fulfilled within the timeframes defined in the Kwork. If a buyer purchases an order of several Kworks, the lead time of the Kworks (2, 3 and so on) is divided in half. 

If a Kwork order is not delivered on time, its status will change to Expired. In that case, the buyer can unilaterally cancel the order and receive a full refund. We recommend that the seller informs the buyer about the reasons for the delay if he wants to receive payment for work that has been already completed. Then both a buyer and a seller should mutually agree upon a new delivery date of the work. 

After accepting an order and in case of cancellation for an insufficient reason or delay, a buyer can submit feedback.
 
We don't remove feedback from the site, except for feedback that violates site rules or is unrelated to the seller’s work. In such cases, the administration will edit or delete feedback from the buyer.
 
If a seller receives negative feedback, we recommend that he politely responds to it on the special response form and comment on the situation. It is important to respond as detailed as possible. Your response will be published under the feedback, and your potential buyers will be able to understand your position on the matter.
 
The impact of negative feedback on your rating can be reduced by receiving positive feedback on future orders.
A seller can leave a response to a buyer's feedback. A feedback can be left on the Order page or in the feedback section on the Profile page. 
 
Responses to feedbacks are sent for moderation. 
A seller is suggested to upload the final product (image or video) of the order to his Portfolio in some categories (e.g. Design, Video clips) after the order fulfilment. The uploaded product will be displayed in that Kwork and in the Profile as the image for buyer's feedback. You attract more buyers by adding real samples of your work. They see that the samples are renewed, can read the buyers' feedback for whom these products were done. As the result, buyers' loyalty increases. One more advantage of Portfolio is that a buyer can estimate the service in advance, so it means that he can understand whether your style matches his requirements. It will save your time and decrease the possibility of disputes. 
 
You need to wait for order fulfilment confirmation from the buyer and then upload the file with the final product in a special form on the Order page.

Important: A buyer may sometimes not give consent to publish the results of an order. In this case, you will not be able to upload your work file of this order.

Sellers can hide their Kworks for weekends. To do this, select the option "Hide Kworks on weekends" on the "Settings" page. Kworks will automatically be hidden from the catalogue from Friday till Monday. 

If you temporary are not able to work on the orders, you can pause your Kwork on the "My Kworks" page. The selected Kworks will be hidden from the catalogue and will not be available to order. It will influence neither the Kwork position nor your rating. As soon as you are ready to continue working on orders, activate the stopped kworks. They will be again available to order.   

A Kwork can be paused in two cases:
 
1. It is in the category for which the addition of works in the portfolio is provided, and less than 50% of the works are loaded. 
 
2. More than 12 orders are in progress. The active status is returned when seven orders will remain.
 
If Kwork is automatically paused the buyer can make an order if it was added to the "Favourites" or using a direct link.
If the buyer in the order gives a task with the requirements that aren't described in your Kwork, or the amount of work is more than the volume of work described in your Kwork, it is possible to send a refusal with the reason "The buyer's requirements do not match to the description of my Kwork"
If you see that the amount of work is higher, then at first offer the buyer additional options or Kwork (depending on the amount of work). If the buyer does not respond to the offer, you can refuse for the appropriate reason. 
The reason for the cancellation is available until the seller has taken the order to work. Cancellation requires confirmation from the buyer. If within 2 days the buyer does not confirm, then the order is automatically canceled.
The reason for the cancellation does not affect the rating.
If the buyer makes an order and does not provide the information necessary to start working, it is possible to send a refusal with the reason "The buyer didn't provide all the required information for the order." 
Before a cancellation you should ask the buyer for this information, if the buyer does not respond, cancel the order.
 
This reason for the cancellation is available until the seller starts working on the order. Cancellation requires a confirmation from the buyer. If the buyer does not confirm it within 2 days, then the order is cancelled automatically.
The reason for the cancellation is valid; the rating is not affected.
If during the order process there was a misunderstanding between the seller and the buyer, it is possible to refuse the order by choosing the reason for cancellation " there was a misunderstanding with the buyer." 
It is recommended to try to resolve the misunderstanding by yourself. If the work is completely done and misunderstanding has arisen because of a dispute about the result, it is recommended to apply to arbitration.
This reason for the cancellation has a negative impact on the rating. Cancellation takes place immediately without buyer confirmation.
This cancellation reason affects the rating negatively. The cancellation takes place immediately without buyer confirmation.
On the Kwork website, the buyer can order any service that is presented in the catalog, so the reason is insufficient. If you don't have time to work, then the Kwork should be hidden from the search.
How to hide the Kworks from the search is described here.
If the buyer doesn't answer, the seller has the opportunity to refuse the order with the reason “no communication with the buyer.”
This reason is available if the order is in work, and there is no reply to the seller's message for more than 24 hours. Cancellation requires confirmation from the buyer. If the buyer doesn't confirm the cancellation within 2 days, the order is canceled automatically.
The reason doesn't affect the seller’s rating.

The seller can cancel the order with any other reason that is not listed by choosing "Another reason." This reason negatively affects the rating; the cancellation takes place immediately without buyer confirmation.

If the buyer and seller cannot resolve the order dispute on their own, they have the right to refer the matter to arbitration. To submit a dispute to arbitration, click on the link "Arbitration" in the "Help section" and fill out the form. It is possible to send an active order to arbitration, which was submitted for review by the seller and rejected by the buyer.

The buyer has the right to leave feedback to the order, where the decision was made through arbitration in all cases, even if the decision was made in favor of the seller. Exceptions are cases where the customer's requirements exceed the order quantity.

Penalties For Rule Violations

It is forbidden to propose the purchase of or to compel buyers to order payment out of the service Kwork since in this case Kwork could not provide the transaction and bears a reputational loss. Communication and orders outside Kwork carry a high risk of fraud.
 
In this regard, it is forbidden to place contact information in the profile and the Kwork, as well as the transfer of contact information in personal messages. The exchange of contact information is possible only for order fulfillment and only during the work on the order. In case of violations, the service administration reserves the right to delete contact information or deactivate the account of the seller.
In the case of a payment offer outside the system the seller will receive a warning. With a repeated offer, the seller’s account will be blocked. In case of dealing with a buyer outside the system, the seller’s account will be blocked.

Profanity and rudeness are prohibited on the Kwork websiteIn the case of a violation of communication ethics, a user will receive a warning or user's account will be temporarily blocked. If the violation is repeated, the penalty increases and may lead to a complete account blocking. The choice of the penalty depends on the quantity and extent of the violation.

Refusing to sell an active Kwork due to lack of time is equivalent to cancelling an order for an unreasonable excuse and has a negative impact on the seller’s rating.

A boost of feedback is prohibited. If boosting is confirmed, all feedbacks received using boosting will be deleted by the administration.

If a seller ignores new messages from buyers, all his Kworks will automatically be blocked.

Unauthorized advertising, posting information and materials that negatively affect the image of the Kwork website are prohibited. On the first violation, a user receives a warning, and messages recognized as spam are to be deleted. With repeated violations, the user’s account will be blocked.

Repeated violations lead to a doubling of the blocking period. In addition, sanctions may be taken in cases not described above, if the actions negatively affect the system, buyers, or sellers. The administration reserves the right to completely block an account in the case of a gross rule violation.

Finance

In order to withdraw funds from the system, you have to fill out an online request form on the Balance page. You can withdraw funds only from your main balance; the funds on your bonus balance may be used to order Kwork services but cannot be withdrawn. You can transfer funds to Visa and MasterCard credit cards. Information about fees, payment systems, and any limits on the amount of withdrawal is listed on the Balance page. Withdrawals usually go through every other day during the week – on Mondays, Wednesdays and Fridays. There may be some delays in withdrawals on weekends and holidays.

For security reasons, when adding new e-wallet details for withdrawal or changing previously specified details, a withdrawal limit will be set for one week. If you change your email, the weekly withdrawal limit will also apply.

Fee for withdrawal via credit-debit cards is 4.5%. The minimum withdrawal amount is $-.

General

Registration

1. Any person who has reached adulthood may use kwork.com service.
2. It is possible to register an account by email or using a Facebook account.
3. One person can have only one account.
4. By registering the account, the user confirms that he/she has read and agreed to the terms of service.

A user chooses a login that will be visible to all users of the site when he is registering an account. The login can contain numbers, letters of the Latin alphabet and signs - and _. You can not use phone numbers, profanity, words, that can be negatively be perceived by other users, as well as system and reserved words.

If a registration letter has not been received, we recommend checking whether the mail address was correctly entered during registration and whether the letter was included in the spam folder. Resending of the letter can be requested from the account; if you don't receive a new one, you'll need to contact Support.

If you have made a mistake in your email address, you must contact Support to resolve the issue.

If you want to delete an account, you need to contact the site Support. Please report the reason for deleting your account.

Personal Account

Your account email can be changed through profile settings. After the new address is entered, a confirmation email will be sent to your previous email, and then the new mailbox will be added to your account.

Please note, if you change your email address, payment details cannot be changed for one week.

Your account login can be changed through profile settings. Please note that if you change your username, payment details cannot be changed within one week. Your account login can only be changed once.

In order to delete your account, please contact our Support Team.

Badges are rewards which are given for user activity. You can get them by offering new ideas, helping with finding bugs on the site, and actively buying/selling Kworks. You can also earn them for positive communication within the system and for participating in contests.

Any user can operate both as a buyer and as a seller. You can switch the "role" on the top menu of your profile. The balance in the account, regardless of its role, is general. This means that the earned money can be spent purchasing Kworks.

Notifications of all important events will appear in your account.

New order, order update, new feedback and other important alerts will be displayed in your account.

A seller’s profile is an essential tool for working with clients, it is his/her business card. Specify important information about yourself in your profile. Include your name, city, upload an attractive profile picture, describe your professional skills and other important information for the buyer. With a complete profile, it will be much easier to receive new orders and gain trust from buyers.

For Referrals

Referral Program

Any user can be both a Buyer and a Seller in the system. The revenue can be given for any activity by an attracted user:

- A Kwork (service) sale — 2.5% of the total amount of an order.

- Purchase of Kworks — 3.5% of the total amount of an order.

The amount of a transaction is the price paid by a buyer from his main balance for a particular Kwork order. Payments from bonus balance (promo-codes and other bonuses) are not counted for referral revenue.

A user who registered by your partner link becomes your referral.
 
An active referral is a user who either places an order or places a successfully moderated Kwork offer for sale.
 
Active referrals should place either an order or a Kwork offer within 180 days of their registration date. Referral users who fail to conduct either of these activities within 180 days are not considered active referrals.
 
Active referrals remain attached to their partners' accounts for three years from the date of registration. Inactive accounts remain attached for 180 days.
Dishonest methods of attracting referrals:
 
- Contextual ad on brand requests.
 
- Spam or unauthorized mailout.
 
- Hidden referral links.
 
- Pop-unders, click unders or any other irritating advertising tactic.
 
Honest methods of attracting referrals:
 
- Reviews and articles.
 
- Social media posts.
 
- Feedback and cases.
 
- Banners, teasers and widgets with referral link.
 
- News mailout using your own database and done with users' agreement.
 
- Contextual advertising on non-branded requests.
If you have any questions, ask us here: